Terms and Conditions

Shipping & Delivery

Most orders will be shipped within 2 to 3 business days, after payment has been processed & cleared in our account. Depending on our stock levels, orders may take up to 7 working days to be dispatched. Should there be any further delay we will contact you either by phone or email. If you need your order items urgently, please contact us by Phone and let us know the required delivery date. We will try our best to assist you.
Estimated delivery within Australia: From 5 to 15 working days. Deliveries will be made either by Australia Post or Courier, depending on your location. In case your ordered items are not received, Please contact us within 30 days of your order date. we can check the delivery status with our courier carriers. Courier companies deal with large data and to extract records after 30 days is very difficult. If no contact has been made within that time, we will assume your order has been received in full and order status will be marked as completed.

NOTE: Australia Post shipping calculator on website is a guide only.
There are two options for delivery;
1.Option one is signature on delivery.
2.Option two is the driver has the authority to leave on premises

Select your option in the comments section at the checkout page while finalising your order. If no option has been selected, we will decide the best available freight option and send your order accordingly. If the delivery address is unit or a shop address, signature on delivery is highly recommended. Signature on delivery option generally covers item under insurance for maximum value of $100. If signature on delivery option is not mentioned and items are not received, Aus Crystals will not be liable for any lost shipments. We will provide you with a proof of items sent by sending you copies of shipping label and tracking number. Should you wish, you can take matter further directly with courier company.

Liability Disclaimer

Aus Crystals assumes no liability for property damage or personal injury resulting from the use of any product sold.

Customers should be advised that crystals and stones are not recommended for small children and they should only be used by children under adult supervision. Crystals and stones can have sharp edges. Small crystals and stones should never be left near toddlers and babies. Small stones, especially tumbled stones have an appearance similar to candy.

If you are uncertain about any product sold by Aus Crystals, please contact us by either phone or email - details are on our website.

Products, Returns & Replacements

All sizes and measurements of the products are approximate; we have tried to make sure that they are as accurate as possible.No two polished items are the same as they are handmade. Many stones have naturally occurring inclusions, fractures and cracks that do not affect their individual quality.

Aus Crystals appreciates your business and wants you to be 100% satisfied with your purchase. We do not refund or accept returns for change of mind, we only refund or accept returns if any product is faulty. For any short shipments or breakages, please notify us within 3 days of receipt of shipment. If signing for your delivery, please make sure you have the total amount of boxes and that they are in good condition. Any loss or damage must be noted by the delivery person.

Please call us or email us before returning any items.
Important Note: your shipping costs will not be refunded for any reason.
You will be responsible for the cost of shipping to return item(s).

Pricing & Promotions

All prices shown are in AUD $ and exclude delivery charges &GST.GST of 10% will be added at the time of checkout. Delivery charges will be calculated according to the quantity and weight. All charges will be clearly displayed at the checkout. If there should be any additional delivery charges we will notify you. In the rare and unlikely event that this may occur you have the option to pay the additional charges or cancel your order with full refund.

Promotions are subject to change at any time without any notice to customer(s). In the event of a promotion or sale, the Aus Crystals website will advertise the sale price automatically. If, for any reason the product is unavailable we will contact you to arrange a replacement or refund.

Recorded Information:

We will only use or disclose your personal information for the primary purpose of our business or purposes related to our business activities such as marketing.In each direct marketing or promotional communication with you, we will advise you how to notify us if you do not wish to receive any further communications from us.We will not publish your name in connection with any information you provide without your permission.We store feedback that users send to us. This feedback is used to administer and refine our service. We may also use the information to improve or promote this site.In order to deliver our services & products to you, we provide your name and address to the relevant business partners like Courier Company & Australia Post. Without this, order delivery is not possible.We do not rent, sell or otherwise disclose your personal information to any third party companies or organizations without your prior consent.

Payments

Payments can be made either by paypal or credit card. For internet funds transfer or bank direct deposit, contact us by phone or email to request bank account details.
1.It may take 3 business days or more to show up payments into our bank A/C
2.Orders will only be shipped once the amount payable is received in full.

Viewing Orders

You can view your order by logging into your account.

Updating Account Information

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