How long will my order take to arrive?
Most orders will be shipped within 2 to 3 business days, after payment has been processed & cleared in our account.
Depending on our stock levels, orders may take up to 7 working days to be dispatched. Should there be any further delay we will contact you either by phone or email. If you need your order items urgently, please contact us by phone (0383617222) and let us know the required delivery date. We will try our best to assist you.
Estimated delivery within Australia: From 5 to 15 working days. Deliveries will be made either by Australia Post or Courier, depending on your location.
Can I Click & Collect?
Yes you can!
Our showroom is at 7/94 Eucumbene Drive, Ravenhall VIC. Once you reach the shipping information part of the checkout process you can select 'Local Pickup'. This will provide you with a FREE Click & Collect service.
We will send a notification once your order is ready for collection and you can come during our normal hours of operation.
When you come to collect your order please have your order number ready.
My order hasn't arrived yet.
You can keep an eye on your parcels progress by clicking the tracking information provided in your shipping confirmation email.
Due to COVID-19 there can be significant delays and parcels may appear 'stuck' in a location for some time or in transit longer than expected. Please allow for extra delivery time.
If you require your order urgently, please contact us to discuss further courier options.
If you still feel concerned about the length of delay you can contact us directly on firstname.lastname@example.org with your order number and we will do our best to help you.
Please do contact us within 30 days of your order date as courier companies may not be able to extract data records if the enquiry exceeds this timeframe. If no contact has been made within that time, we will assume your order has been received in full and order status will be marked as completed.
Do you offer same-day delivery?
If you are within Melbourne Metro area please contact our showroom team to discuss options for a same-day delivery. This may not always be possible and will incur additional delivery fees.
How are shipping costs calculated?
Our online calculator uses data such as item weights, sizes and your location to determine postage costs.
Do you post to a PO Box?
Yes we can ship to PO Boxes, Parcel Collect lockers, residential and business addresses.
If you require a signature on delivery or do not want your parcel delivered with Authority To Leave, please contact us.
I need to change the delivery address of my order.
Please phone our showroom to update your address as soon as possible. We strive to pack and send your order as quickly as we can, so do not delay in informing us of your changed details.
You may change these details in your account once you have logged in online before you place your order.
I want to place another order, can I combine my shipments together?
Please phone our showroom if you wish to combine your orders to save on shipping costs. We may need to charge a small amount to accommodate for additional weight and size of your order.
We cannot guarantee your request will be seen via email before we send your shipment out.
Where do you source your crystals and are they ethically sourced?
Our crystals are sourced all around the world. Certain continents and countries are known to be rich in certain minerals. Some locations are: Australia, India, Brazil, Morocco, China and more.
Our goal is to work as closely with each mine as possible to not only ensure the working conditions are ethical but also bring the best quality and value to our customers.
Unfortunately there is no official mark or standard of ethical crystal trading practices but our personal ethics and values mean we make a huge effort to deal with exporters that align with our core values.
I'm new to crystals, where should I start?
Welcome to the world of crystals!
We understand it can be an overwhelming experience choosing your first piece or wondering where to start.
A good place to start is to see which crystal calls your name. Often the stones we are attracted to are the ones we should be working with.
For a simple and easy step into crystals you can view our pre-made kits. We have created these to take some of the guess work out for you.
We have a great range of books that cover crystals, their properties and how to use them. Click HERE to view our current stock.
Cleanse my crystal? What does that mean?
When used for energy healing, crystals absorb and harmonise the negativity that you are trying to get rid of. With all that negative energy moving through the crystal, it is very important to frequently cleanse them to ensure that they are refreshed and ready to heal.
One of the safest ways to cleanse all of your crystals is to use White Sage. This sacred herb has been used for thousands of years to purify, cleanse and protect from negative energy fields. Sage can be used to cleanse, generate clarity and to invite happiness into a person, place or object. Sage also represents the element of earth, which symbolises stability and harmony. We offer a large range of Sage bundles and also kits which incorporate holy ‘Palo Santo’ wood, selenite and abalone shells into a sacred ritual.
Can I get a refund or exchange on my order?
For any order enquiries please email us at email@example.com with your order number and any photos to accompany your request.
We do not offer exchange or refunds for change-of-mind.
Please note the 'natural qualities' of crystals. They may have imperfections that are simply the beauty of the mineral kingdom.
I believe I have received the wrong item.
For any order enquiries please email us at firstname.lastname@example.org with your order number and any photos to accompany your request before shipping your item back to us.
Important Note: your shipping costs will not be refunded for any reason. You will be responsible for the cost of shipping to return item(s).
All sizes and measurements of the products are approximate; we have tried to make sure that they are as accurate as possible to reflect the details and images listed online.
Many stones have naturally occurring inclusions, colour variations and natural oddities that are part of their natural beauty and do not affect the individual quality or healing abilities.
How can I pay for my order?
We accept payments through our website via Visa or Mastercard, Paypal, Apple Pay, Afterpay, Zippay.
In-store we accept the same payment methods including cash.
You may arrange a direct deposit, lease call our showroom for account details (03) 8361 7222.
How does a Live Sale work?
Tune in, sit back and relax...
Our Instagram and Facebook Live Sales are designed so that you can have a fun and entertaining shopping experience from anywhere you have access to the internet.
We showcase unique and beautiful crystals showing them live via video so that we can talk you through their unique qualities, features and how to use/style them.
Each item has a unique code that you will need to comment in the feed to claim the crystal. Once you have secured the item, you cannot change your mind or swap pieces. So please be sure with your choices.
We will contact you after the sale via the social media channel used for payment and any other enquiries related to your order.
How do I pay for my Live Sale items?
Thank you for tuning into our Live Shopping Experience on Instagram or Facebook.
After the sale please send our social media account a message so we be able to reach you, particularly if you have a private account.
We will ask for your account status (retail or business), your email address and your full name so that we can invoice you.
Click HERE for our Instagram account.
Click HERE for our Facebook page.
How do I become a business customer?
In the business of selling crystals and wellness tools? Perfect!
To register your online account to have wholesale access click HERE and enter your business details. once your account is approved (takes less than 48 hours) you can login and begin to shop with your wholesale pricing.
What discount does a business customer receive?
Wholesale approved customers receive 50% off the retail price. NOTE: sales and specials are final prices and not eligible for a further discount unless otherwise stated.
I live interstate, can I arrange a video call?
Yes you can!
Please email us on email@example.com or call our showroom on 03 8361 7222 to arrange a call with one of our incredible team members.
What businesses are elligable to become a wholesaler of Aus Crystals products?
We supply crystals and wellness products to the crystal and wellness industry. This does span out to interior decorating, practitioners etc.
We require proof of on-selling and you must be in the industry to be approved.