Q: Can we come instore or is it online only business?
A: Our business is a dynamic blend of the best of both worlds. While we have the convenience of online shopping with fast and reliable delivery for those who prefer the digital experience, we also have brick-and-mortar stores in two fantastic locations Ravenhall & South Melbourne. So, whether you're someone who loves the tactile experience of shopping in person or enjoys the speed and efficiency of online orders, we've got you covered.
Q: Do you supply Wholesale?
A: Absolutely, we've been proudly supplying businesses at wholesale prices for the past 20 years. As a direct importer and wholesale supplier, our bulk purchases enable us to provide competitive pricing, ensuring that you benefit from significant cost savings.
Q: What distinguishes you as a wholesale supplier?
A: We directly import our products, allowing us to cut out the middleman and pass on substantial savings to our valued customers. Our two-decade-long commitment to wholesale distribution underscores our expertise and reliability in catering to business needs.
Q: How can I explore your offerings? Do I need an appointment for a showroom visit?
A: No appointments are necessary! You are welcome to visit our showroom at any time during our opening hours. Whether you're an existing client or interested in becoming a reseller, we're here to provide you with a seamless and convenient experience.
Q: Is there a minimum spend requirement for ABN purchases?
A: Yes, we have a Minimum Spend Requirement of $100 for all wholesale and business purchases.
Q: What benefits come with a business account?
A: Business accounts enjoy an exclusive advantage with a 50% discount on marked prices, whether you're shopping in-store or online. This is our way of showing appreciation for your continued business and partnership.
Q: How do I set up a wholesale account?
A: Setting up a wholesale account is quick and easy. You can visit our store, and our team will assist you in the process. It typically takes just 5 minutes. Please ensure you provide your name, phone number, email, ABN ,and other business details. Or you can register via our website, "Register as a business account" Click the link and follow the simple steps to create your business account and unlock exclusive benefits.
Q: Is it possible to create a reseller account over the phone or through social media?
A: Certainly! If you prefer the convenience of setting up your account remotely, you can reach out to us at (03 8367 7222) over the phone, or send us a direct message on social media. We're here to assist you in every way possible.
Q: Can I visit your store for general retail purchases?
A: Yes! Both of our showrooms are open for general retail shopping. Feel free to drop by any time during our operating hours. Our friendly staff is always available in-store to assist you with your crystal purchases. We look forward to welcoming you!
Q: Do you charge GST on sales?
A: No, our products already include GST in the marked prices. We do not charge an additional 10% at the end. For business customers, you can claim the tax when you file your BAS returns, resulting in a clear and direct savings of 10% when you purchase from us.
Q: Is parking available at your stores?
A: Absolutely! We provide dedicated parking at both our South Melbourne and Ravenhall stores for your convenience. Our team members are more than happy to assist by carrying boxes to your car and assist you with loading.
Q: Do you accept Afterpay? What are the payment options?
A: Yes, we accept Afterpay both in-store and online. There is no minimum or maximum spend requirement for using Afterpay. We also accept cash or credit/debit cards without any additional surcharge. Our online website supports ShopPay, Zippay, Afterpay, and bank deposits as payment options.
Q: I have an account with Aus Crystals. Can someone else pick up my order if I place it online?
A: Certainly! As long as you notify us about someone else picking up your order, we can arrange it for you. Many customers have a family member or partner pick up orders for them, we're happy to accommodate your needs.
Q: Are your crystals ethically sourced? Where do you get your crystals from?
A: Yes, we prioritize ethical sourcing and ensure all our products have proper mining licenses. Supporting fair trade practices and local businesses for the past two decades is a testament to our commitment to doing the right thing. Our crystals come from various countries around the world, with each crystal type sourced from its respective region. For example, Palo Santo is obtained from sustainable farms in Peru, and White Sage is sourced from organic sustainable farms in California.